Service orders – business segment of the future

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Who hasn't experienced this? In relation to the average order amount, the process costs for handling service orders are often simply too high. With the E·R·Plus service module and the E-R-Plus job manager, jobs are recorded, processed and managed digitally and on the move, thus reducing the cost of processing service orders.

In addition to cost savings, the exchange of information also improves. To ensure that this works smoothly, it is important to automate processes and communication channels. With the E·R·Plus Job Manager, new service orders with all the necessary information can be immediately forwarded electronically to the available service teams. Even if the service employee is on the road for several days, completed service orders can be invoiced. In addition, the service employee can check the availability of items, including sales prices, online. In this way, any necessary repeat journeys can be planned on site.

Björn Bergmann, managing partner of the Essen-based company Stahl- und Metallbau Bergmann, founded in 1874, explains his practical experience with the E·R·Plus Job Manager: ‘By consistently tracking service work, I have saved many a euro. How often it used to happen that service work was carried out and signed by the customer, but the signed timesheet was not forwarded to the company headquarters in time for invoicing or not at all. Today, all service orders are tracked and ‘wait’ for the timesheets to be returned.’

The service orders recorded in E·R·Plus are synchronised in the app so that the processing of the service orders can be adapted to the current circumstances at any time. If an emergency needs to be carried out on the same day, the employee receives a corresponding message. Integrated navigation (GPS) enables them to quickly find their destination and coordinate directly with the customer using the telephone number provided.

Once the work has been completed, the hours and, if applicable, the materials are entered into the mobile device and signed electronically by the customer. The completed service order can be printed out on site as a customer copy using a mobile printer. The recorded data is immediately sent to the company headquarters via mobile Internet access and can be billed there with just a few clicks. The data is initially stored offline if Internet access is not possible at the site. The data is then synchronised automatically at the next opportunity.

Advantages of the Job Manager app

  • Mobile service order entry
  • Automatic linking and documentation of workflows
  • Navigation to the construction site from the app
  • Determination of individual service conditions (articles and hourly rates)
  • digitale Erfassung von Unterschriften