Support
MONDAY TO FRIDAY
8:00 – 11:00
AND 12:30 – 15:30 UTC
+31 (0)40 304 1334
Outside of office hours we will gladly handle your request via E-mail.
Our E-mail address is:
support@asteq.eu
Our E-mail address is:
support@asteq.eu
What the support at ASteQ covers:
- Help with configuration
- Help with updates
- Troubleshooting (no training)
- Support when software errors occur
- Identification and reproduction of software erros
- Providing (temporary) solutions for errors and disruptions
What the support at ASteQ does not cover:
- Adjustments in reports and evaluations
- Data maintenance and help with SQL-related queries
- Troubleshooting third-party programs (such as antivirus software)
- Remediation of errors resulting from changes to the own system (independent intervention in the database, etc.)
- Administrative help with operating systems (Windows)
- User training
Remote support via Teamviewer
If you require desktop assistance via remote support, please use the following Teamviewer link:
Online support
Wiki / FAQ
Here you will find useful information
about all software-related topics
Online help
Here you’ll find the new online manual
TICKET INFO SYSTEM
An overview of your ticket history can
be summoned from within E·R·Plus
Online licenses
Here you can manage your online licenses
Suggestion / change request
Here you can submit suggestions
Report change
Commission change to a report