Support
Monday to Friday 9:00 a.m. – 12:00 PM
AND 1:30 PM – 4:30 PM
+49 201 9460057-57
Outside these hours, we will be happy to deal with your enquiries by email at the following address:
support@erplus.de
support@erplus.de
What T.A.Project’s support team does:
- Help with configuration
- Help with updates
- Troubleshooting (no training)
- Support when software errors occur
- Identification and reproduction of software erros
- Providing (temporary) solutions for errors and disruptions
What the support at T.A.Project does not include:
- Adjustments in reports and evaluations
- Data maintenance and help with SQL-related queries
- Troubleshooting third-party programs (such as antivirus software)
- Remediation of errors resulting from changes to the own system (independent intervention in the database, etc.)
- Administrative help with operating systems (Windows)
- User training
Remote support via Teamviewer
If you require remote screen support, please use the following TeamViewer link:
Online support
Wiki / FAQ
Here you will find useful information on all parts of the programme
Online help
You can find the new online manual here
TICKET INFO SYSTEM
Create a new ticket
Online licenses
Here you can manage your online licences
Suggestion / change request
You can submit your suggestions here
Report change
Request a change to a report