Support

MONDAY TO FRIDAY
8:00 – 11:00
AND 12:30 – 15:30 UTC

+31 (0)40 304 1334

Outside of office hours we will gladly handle your request via E-mail.
Our E-mail address is:
support@asteq.eu

What the support at ASteQ covers:

  • Help with configuration
  • Help with updates
  • Troubleshooting (no training)
  • Support when software errors occur
  • Identification and reproduction of software erros
  • Providing (temporary) solutions for errors and disruptions

What the support at ASteQ does not cover:

  • Adjustments in reports and evaluations
  • Data maintenance and help with SQL-related queries
  • Troubleshooting third-party programs (such as antivirus software)
  • Remediation of errors resulting from changes to the own system (independent intervention in the database, etc.)
  • Administrative help with operating systems (Windows)
  • User training

Remote support via Teamviewer

If you require desktop assistance via remote support, please use the following Teamviewer link:

Online support

Wiki / FAQ

Here you will find useful information
about all software-related topics

Online help

Here you’ll find the new online manual

TICKET INFO SYSTEM

An overview of your ticket history can
be summoned from within E·R·Plus

Online licenses

Here you can manage your online licenses

Suggestion / change request

Here you can submit suggestions

Report change

Commission change to a report